Wednesday, December 30, 2009

Contact Us

Office # 2, Third Floor, Crystal Plaza
Commercial Market, Satellite Town
Rawalpindi, Pakistan.
Tell : 0092-51-8358200
Cell : 0092-345-5252502
Cell : 0092-344-5558920

OutBound Services

We provide Outbound Telemarketing Services which comprises of an innovative Call Center Setup, equipped with all the latest tools, which enable us to make successful marketing calls for your products and services. Each Outbound Call is recorded so as to ensure that the quality of the Outbound Calls made from the Call Center, are not deteriorated at any stage of the ongoing conversation between the agent and the prospect customer. Our experience and expertise in handling Outbound Call Center Services makes it possible to successfully accomplish, each project we undertake for marketing and sales of the products and services, offered by you.

Appointment Scheduling

Appointment setting has been the keystone of generating new business avenues. It is the most qualified business-to-business communication medium, which requires a detailed administrative program to ensure that the appointments are scheduled, by each field representative in an ingenious manner.

Market Research & Survey

ZeeComm's mission is to provide its clients with information's which can be put to use, immediately for making critical business or organizational decisions. Our goal is to offer outstanding performance in every project or campaign, undertaken by us.

Mortgage Lead Generation

ZeeComm provides integrated process outsourcing solutions to the mortgage banking industry, especially in the Exclusive Lead Generation Loan origination process, with the help of an integrated technology and operation service delivery models.

Sales and Marketing

Our comprehensive Internet Sales & Marketing services ensure that we generate significant revenues for our clients and provide them with an increased Return On Investment as early as possible. We undertake sales and marketing campaigns, using different strategies.

E-mail Follow Up

Outbound call centers specialize in increasing business conversion rate, maximizing campaign effectiveness and build stronger customer relationships through direct mail follow-up.

Voice Broadcast

Voice broadcasting is the delivery of a pre-recorded voice message to a live person, answering machine or both. It is, by far, the most cost effective means, used for reaching your customers, employees, groups or prospects

InBound Services

ZEECOMM offers Inbound Customer Services 24 hours, round the year. Hence now we shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. Our Inbound Call Center is equipped with state of the art infrastructure and latest software's programs. Every single call, routed in our Inbound Call Center, is handled by highly trained and professional CSR i.e. Customer Service Representatives who makes sure that at the end of the call, your precious customer is satisfied, and gets the right information for all his inquiries.

ZEECOMM Inbound Service, is the way where you can keep your business on the go, even when are not available, to serve your customers. Our Inbound Customer Service Agents will answer the calls, on your behalf. InvisionBPM's Outstanding Inbound Customer Service is proved to be effective as compared to the other Inbound Call Centers around the globe. Offshore Inbound Call Center Representatives, handle your calls efficiently, and according to the way you want them to. You will get time to establish new customers on the board and we will relieve you from making any "Extra Efforts" to retain your current customer base and hence you can concentrate on your core business developments, rather than satisfying your present patrons of business. Outsourcing your Call Center needs and letting us handle your customer will lead to higher levels of satisfaction for your customer in turn yielding productive benefits for your business. Whether you want us to answer 100 calls or 10,000 calls, our Inbound Call Center Service, is always competitive and it eventually proves to be, a professional extension of your business.

Help Desk Support

We offer offshore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, at the same time, maintains optimum quality of the outsourcing services we render. Help Desk is essentially a central point, through which problems or issues are reported and subsequently managed and coordinated by technical experts. Help Desk Support is also highly responsible for bringing the resources together in order to address a problem or handle a crucial issue, as and when they arise.

Website Response

An Inbound Call Center understands that the potential of Internet Marketing cannot be fully realized without a thorough assessment of client's resources, business processes, and competitive landscape.

Toll Free Services

Inbound Toll Free Service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. ?Providing a toll-free number to extract the information's of your product and services, is the most popular advertising and marketing strategy, adopted by major companies in the current marketplace.

Technical Support Services

At ZeeComm Technical Support Outsourcing has evolved from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic Call Center Technical Support Outsourcing, both for Onsite, as well as Offshore Outsourcing

Inquiry Handling

The Inbound Call Centers are built with the purpose of having an information center, which handles all sorts of inquiries, made by the customers. Information Center have all the information's required for answering the Inbound Calls made by the customers and the professionals handling these calls, have thorough understanding of the products or services, offered by your company.

Customer Service

ZeeComm has a proven track record in the development of a complete turnkey customer relationship management program, and hence renders you, with optimum results which could prove to be higher than your expectations

Order Taking

Our Inbound Order Taking Call Center attends your calls 24/7/365 days, so that you don’t loose any of those crucial sales or inbound calls.

Answering Service

ZeeCommbpo, specialize in offering, effective and accurate answering services that saves the valuable time, and money of the callers. We have a 24/7 (round the year) service which enables us to answer calls and obtain information, if required from the caller, at any time.

BPO Services

Web Marketing & Support

Our comprehensive Internet Sales & Marketing Services, ensures that we generate significant revenues for our clients and provide them with profitable Return on Investment (ROI) within a short span of time, from the date of commencement of work. We deliver sales and marketing services using different strategies like

Email Marketing

Price watch is a Marketing Platform that allows people to search for computer peripherals (motherboards, processors, motherboard-combo's, memory, hard drives, cameras, etc), and is updated by various stores with the information available on their individual website on Internet. Here various products are listed category-wise for the ease of the customers and they are listed in the ascending order, according to their price quote. We manage their price quotes and update them. Thus they are leading sellers in major categories.

Telemarketing Services

Our telesales and telemarketing, outsourcing services target interaction with potential customers, for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell products to existing customer base or complete the sales process on-line.

Financial & Account Services

Financial and Account Services are being outsourced widely, in order to reap the benefits of reducing both, operational as well as capital expenditure. Hence the business is highly benefited due to the enhanced efficiency levels of the outsourcing firms.

Data & Voice Management

Document Management is one of the major outsourcing services, which is now being extensively outsourced. This kind of outsourcing has proven to be useful, on a large scale, in diverse business communities, worldwide, and has also proved to be one of the most beneficial cost saving as well money saving strategy for some of the major business sectors across the globe

E-mail & Chat Support

E-mailing is now an inevitable means, used extensively for the purpose of data transmission and Customer Relationship Management. As a result many companies are outsourcing their Non Voice Call Center needs through firms which provide E-mail Support Services and Chat Support Services.

Company Management

Mr. Umair Ahmed Abbasi
Cheif Executive Officer
Cell : 0092-345-5252502
E-mail :

Mr. Qazi Amjad Iqbal
General Manager
Cell : 0092-344-5558920

Tuesday, December 29, 2009

Company Profile

Zee Communications was incorporated with a vision of becoming one of the region's leading companies in providing business process outsourcing. Presently, Zee Communications stands as one of the best BPO and call centre solutions provider in Pakistan and is focused on providing the finest BPO solutions to its clients, thus ensuring a reduction in costs, better focus on core competencies, and enhanced competitiveness in the market. Our dedicated and vastly experienced management team makes sure that we maintain our strong hold in the emergent market of Pakistan by providing outstanding Business Process to our local and international clients.

Zee Communications a company incorporated in2006, provides a full-range of low-cost, high-quality customer relationship management (CRM) and back office solutions to clients in many different industries including utilities, computers, IT, medical, mortgage, travel & hospitality, telecommunications, financial services, food services and automobile industries.

At Zee Communications , we offer world class Offshore Telemarketing Call Center services and BPO Services which promotes the success of our customers by providing, innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors. We have acquired excellence in delivering, an enhanced level of customer satisfaction to our clients, by offering superior Inbound Call Center Services, Outbound Call Center Services, BPO Services and Telemarketing Services. We are committed to endeavor quality performance at any stage and at all times, may it be for attaining productivity through calls or by providing utmost customer satisfaction. Our professional experience has taught us that the success of our outsourcing firm, is the direct result of, our constant focus, on the attainment of “Your” business goals. Our sole purpose is to support you and stick to our commitments in order to, not just satisfy, but exceed your expectations. You will gain a significant competitive advantage as all our employees are dedicated to achieving “Your” goals, with an unperturbed commitment to quality, and our thorough determination creates optimum conditions which ultimately leads to success.