Wednesday, December 30, 2009

InBound Services

ZEECOMM offers Inbound Customer Services 24 hours, round the year. Hence now we shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. Our Inbound Call Center is equipped with state of the art infrastructure and latest software's programs. Every single call, routed in our Inbound Call Center, is handled by highly trained and professional CSR i.e. Customer Service Representatives who makes sure that at the end of the call, your precious customer is satisfied, and gets the right information for all his inquiries.

ZEECOMM Inbound Service, is the way where you can keep your business on the go, even when are not available, to serve your customers. Our Inbound Customer Service Agents will answer the calls, on your behalf. InvisionBPM's Outstanding Inbound Customer Service is proved to be effective as compared to the other Inbound Call Centers around the globe. Offshore Inbound Call Center Representatives, handle your calls efficiently, and according to the way you want them to. You will get time to establish new customers on the board and we will relieve you from making any "Extra Efforts" to retain your current customer base and hence you can concentrate on your core business developments, rather than satisfying your present patrons of business. Outsourcing your Call Center needs and letting us handle your customer will lead to higher levels of satisfaction for your customer in turn yielding productive benefits for your business. Whether you want us to answer 100 calls or 10,000 calls, our Inbound Call Center Service, is always competitive and it eventually proves to be, a professional extension of your business.

Help Desk Support

We offer offshore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, at the same time, maintains optimum quality of the outsourcing services we render. Help Desk is essentially a central point, through which problems or issues are reported and subsequently managed and coordinated by technical experts. Help Desk Support is also highly responsible for bringing the resources together in order to address a problem or handle a crucial issue, as and when they arise.

Website Response

An Inbound Call Center understands that the potential of Internet Marketing cannot be fully realized without a thorough assessment of client's resources, business processes, and competitive landscape.

Toll Free Services

Inbound Toll Free Service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. ?Providing a toll-free number to extract the information's of your product and services, is the most popular advertising and marketing strategy, adopted by major companies in the current marketplace.

Technical Support Services

At ZeeComm Technical Support Outsourcing has evolved from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic Call Center Technical Support Outsourcing, both for Onsite, as well as Offshore Outsourcing

Inquiry Handling

The Inbound Call Centers are built with the purpose of having an information center, which handles all sorts of inquiries, made by the customers. Information Center have all the information's required for answering the Inbound Calls made by the customers and the professionals handling these calls, have thorough understanding of the products or services, offered by your company.

Customer Service

ZeeComm has a proven track record in the development of a complete turnkey customer relationship management program, and hence renders you, with optimum results which could prove to be higher than your expectations

Order Taking

Our Inbound Order Taking Call Center attends your calls 24/7/365 days, so that you don’t loose any of those crucial sales or inbound calls.

Answering Service

ZeeCommbpo, specialize in offering, effective and accurate answering services that saves the valuable time, and money of the callers. We have a 24/7 (round the year) service which enables us to answer calls and obtain information, if required from the caller, at any time.

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